Debt Collection

 

 

 

 

 

Our Services

Chahal Solutions Sdn Bhd strives to help other businesses improve and recover their credit management and debt collection. Our services include recoveries of all types of debts regardless of their amount, location, and nature. We are determined to provide your company with fruitful results and outcomes in bad recovery. We have the latest software to key-in debtors' information, making it easy to access any needed information immediately.

Debt Collection Services

Chahal Solutions Sdn Bhd will conduct efficient and safe collection in accordance with customer requirements. We are confident in providing the highest level of debt servicing, especially for delinquent debts and account receivables.

Debt Collection Services

Chahal Solutions Sdn Bhd will conduct efficient and safe collection in accordance with customer requirements. We are confident in providing the highest level of debt servicing, especially for delinquent debts and account receivables.

Performance-only Basis

We operate on a performance-only basis; when we perform, we get paid. Our motivation is to get your money back in your hands, where it belongs. We understand that until we do so, we will not be paid.

Performance-only Basis

We operate on a performance-only basis; when we perform, we get paid. Our motivation is to get your money back in your hands, where it belongs. We understand that until we do so, we will not be paid.

In-house Training

We conduct thorough in-house training on the use of scripts that are fully acceptable to our customers, while complying with the FSA (Financial Service Agreement) and FDP (Fair Debt Practice) at all times.

In-house Training

We conduct thorough in-house training on the use of scripts that are fully acceptable to our customers, while complying with the FSA (Financial Service Agreement) and FDP (Fair Debt Practice) at all times.

Quality Assurance


To ensure consistent service delivery we have implemented the following procedures to provide quality services.

These procedures include:
  1. Regular training for staff of all levels
  2. Regular emails and calls to track case progress
  3. Monthly report for client review
  4. Initial risk assessment of each case

In order to continue to measure and provide effective Quality Management Services, we have implemented the following procedures, in order to continuously improve our services and meet customer satisfaction.

These processes include:
  • Managing complaint by cross referencing with recordings from voice logger
  • Monitoring call using built in voice logger
  • Regular reviews of internal management processes
  • Monthly reviews of the performance and cost effectiveness of staffs
  • Monitoring of SMS sent