New Staff Training:

All new recruits at Chahal Solutions will undergo two training sessions to familiarize themselves with our company culture and operational procedures. The first session is a basic training conducted in groups, focusing on essential communication skills, understanding of rules and regulations, and other fundamental aspects of our business. This training is crucial for new staff to integrate smoothly into our team and perform their duties effectively.

Leaders/Supervisors Training:

Leaders and supervisors play a vital role in guiding and motivating their teams to achieve our company's goals. Therefore, we provide specialized training for them, focusing on leadership skills, problem-solving techniques, fostering a positive attitude, promoting teamwork, effective monitoring, and strategies for achieving targets. This training equips our leaders/supervisors with the tools they need to lead their teams successfully and drive performance.

Existing Staff Training:

To ensure that our existing staff remain updated with the latest industry trends and best practices, we provide monthly training sessions. These sessions are designed to refresh their knowledge and skills, covering topics such as the Fair Debt Collection Process, Code of Practice, and the Eight Steps of a Collection Call. By providing regular training, we ensure that our staff are well-informed and capable of delivering high-quality services to our clients.

In conclusion, our comprehensive training program is a testament to our commitment to employee development and ensuring high standards of service delivery. We believe that investing in our staff's training and development not only benefits them individually but also contributes to the overall success of our organization. We look forward to welcoming you to the Chahal Solutions team!

Chahal Solutions Sdn Bhd's vast experience in the industry has generated a unique credit management technique. We take into consideration the company's operation method and the cost factor. This is to reduce the cost borne by our clients.

• Initial Measure
  - Accounts received by clients will be assessed on collectability and risk before being distributed to the collectors.


• Information Gathering and Preparation
  - Our trained recovery officers will determine whether the information included in the accounts received by clients is sufficient to begin the collection process. If found insufficient, a visit and/or skip tracing will be conducted.


• Collection Calls and Negotiation
  - Calls are made by our professional recovery officers who are well-versed in negotiation. They are trained to provide various options for a repayment plan, ensuring successful debt collection. All procedures are documented for consistency and accuracy according to Quality principles and reviewed regularly for continuous improvement.


• Skip Tracing
  - We will continue efforts to trace debtors even if they have not made payment for years or 'skipped' their last known address/whereabouts. Skip tracing is performed by collecting as much information as possible about the subject through various resources and visitation. The information gathered is then analyzed and verified for further action.


• Visits
  - If we are unable to locate a debtor through the contact numbers provided or the debtor is not responding to our calls, we will arrange for a field visit. Our staff of professional field agents can assist in the debt recovery process by visiting the debtor at their office/business premises or home and conducting interviews to locate missing debtors.


• Legal Assistance
  - Chahal Solutions Sdn Bhd has a panel of lawyers to assist clients on legal matters regarding their debts.